FREQUENTLY ASKED QUESTIONS

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Common Questions & Answers

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Yes, Geek Squad Protection Plans are transferable. If you sell your product or are buying something as a gift, the plan goes with it! No additional fees are required; simply click here to find out how to contact us. When you call, provide the name of the person you're transferring the plan to. The transferee must then contact us and provide their address, email and phone number. If you're paying monthly for your plan, simply have the transferee provide us with their banking authorization information. The plan holder must have the original documentation to receive coverage.
You may be able to view, print or download your extended service plan at any time on our website:
www.serviceprotectionadvantage.com. Having trouble? Chat with us and we can help!
You can cancel your plan at any time, no questions asked. Chat with us and we can get the process started for you.
The fastest way to get status on your service or change your appointment is to contact your assigned service provider. If you don’t have the contact information for your service provider, chat with us and we’ll be happy to provide those details.
Please cancel your service appointment with your service provider first, then chat with an agent to arrange for reimbursement of any paid deductibles.
Your extended service plan covers the cost of both parts and labor on all operating components that fail due to normal single-family residential use. Some items, such as cosmetic parts, are not covered. See your service plan terms and conditions for exclusions. Still have questions? Chat with us and we can help!
You can make payments online by visiting the Service Protection Advantage website:
www.serviceprotectionadvantage.com. Having trouble? Chat with us and we can help!

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